ATLANTA (GA) — Moneypenny has teamed up with VoiceNation to create a team of receptionists for its law firm customers. This team is made up of receptionists that are well-versed in the language and terminology used by law firms. Outside legal experts will train the team to keep it up to date on the legal industry. The service is offered to existing and new law firms that are clients of the company leading in call answering, digital communications, and live chat.
Eric Schurke is the Vice President of Sales at Moneypenny & VoiceNation. He said: “Industries like law have jargons and references that are difficult to master to assist clients when an attorney, paralegal or other professional is not available.” We already provide a first-class customer experience to a number of law offices by taking calls and doing live chats. This new team is a natural progression that will allow law firms to focus their paralegals and lawyers on the task at hand.
Moneypenny’s “mystery-caller” research conducted earlier this year revealed a mixed service performance from a few firms in terms of warmth of greeting, helpfulness and quality of call handling throughout the call. Around three-quarters of firms surveyed at the time sent their callers to voicemail, or let the phone ring till the caller disconnected. The best performing firm answered calls within an average of five seconds or one ring, while the worst performed answered calls after six rings or 36.34 second – the longest waiting time of any industry.
The launch comes after successful pilots with dedicated sector teams. Additional industries that require language and expertise, such as Home Services and Real Estate, will also be included.
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Moneypenny & VoiceNation: Virtual Receptionists and Phone Answering Providers in America Moneypenny & VoiceNation is America’s leading virtual receptionist service.
VoiceNation, a leading provider of personalized answering services, live chat and customer contact solutions, has been specializing in scripted call-answering for more than 20 year. Bilingual receptionists are available 24 hours a days to answer calls. VoiceNation, part of Moneypenny – a 24/7 provider of personalized answer services, live chat, and customer contact solutions – is a division of Moneypenny.
Moneypenny Group, a collective of over 1,200 employees in the UK and US, handles over 20 millions calls and chats per year for businesses of all sizes.
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